Service Delivery

1.Myfitness connects customers and professionals/service provider

 

2.The My Fitness website allows customers to book any fitness and wellness related service. Once any request is placed on My Fitness website:

  • My Fitness will send the request to all the professionals/service provider and available professionals/service provider will accept the booking
  • The service request will be accepted based on the availability of the professionals/service provider

 

3. My Fitness will ensure and facilitate:

  • Smooth booking process for the customers
  • Identifying and allocating the best available professionals/service provider
  • Informing customers about any changes in the request
  • Monitoring start and end time of the service request
  • Receiving feedback from customers
  • Providing customer support for any issues raised by the user

 

4.Once a service request is accepted by My Fitness

  • My Fitness will send confirmation email to the customer
  • Customer to ensure being available at the booking time and let us know 4 hours prior in case of any change.
  • Customer to ensure that the correct address has been mentioned so that the professional can reach on time.
  • Myfitness will send completion email to the customer
  • Customer can call/message us to let us know about the service experience

 

5.When a service request is placed by the customer, My Fitness will share required details such as Name, address, phone number of the client to the professionals/service provider

 

6.Incase the customer wants to cancel, he/she can cancel the same by going to their booking page on the website

 

7.Refund of any kind will be made according to our refund/cancellation policy

 

8.Incase customer wants to reach to My Fitness for any other reason, they can do so by sending a message on our whatsapp number or sending email to info@My Fitness.ae

 

9.The service or any repeat service contract is between the customer and the professional/service provider. My Fitness will not have any obligation or liabilities in respect of any service which is between customer and professional.

10. The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

 

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